# Two-Box Packaging System

This packaging system separates first-time customers from reorder customers.

## Box 1: New User Welcome Pack

Purpose: first order onboarding.

Use this for customers who need the full starter experience: product, starter tools where approved, cards, QR, instructions, and support pathway.

### Contents

- 1 peptide vial.
- 4 alcohol swabs.
- 1 sterile insulin syringe, if approved by the authorized licensed delivery partner.
- Thank-you card.
- Welcome card.
- Customer receive checklist.
- Order-specific QR/instruction card, if supplied.

### Structure

- Rigid two-piece lift-off lid box.
- External size: 180 mm W x 120 mm D x 45 mm H.
- Internal target: 168 mm W x 108 mm D x 36 mm H.
- Foam insert: 164 mm W x 104 mm D x 28 mm H.
- Lid pad: 4-5 mm soft foam.
- Tamper seal: branded side seal.

### Message

- Outer lid: `Start like you train.`
- Inside lid: `Start properly.`
- Card quote: `Everything in the starter pack is set up so your first peptide experience feels clear, manageable, and confident from day one.`

### Design Feel

- Premium, calm, onboarding-led.
- Black outer lid with lime accent.
- Chalk inside lid.
- Graphite/charcoal foam.
- Cards sit above the foam.

## Box 2: Reorder Vial Box

Purpose: normal repeat purchase for customers who already have the onboarding materials and only need product vials.

Use this for reorder customers. It should be leaner, cheaper, and easier to pack than the welcome box.

### Contents

- 1 to 10 peptide vials.
- No syringe.
- No alcohol swabs.
- No welcome card.
- No customer onboarding checklist.
- Optional small batch/lot card or QR sticker only.

### Recommended Structure

Use a clear or frosted plastic vial storage box with a 10-slot vial tray, similar to the Alibaba reference for 3 ml, 5 ml, 7 ml, 10 ml, 12 ml, and 20 ml vial storage boxes.

Reference direction:

- Product category: plastic vial storage box / vaccine bottle packaging box / vial holder.
- Use case: 3 ml and 5 ml peptide vial storage.
- Supplier reference: https://www.alibaba.com/product-detail/3ml-5ml-7ml-10ml-10cc-20ml_1601375254397.html

### Reorder Box Capacity

- Maximum: 10 vials per box.
- Layout: 2 rows x 5 vials.
- Design around 16 mm diameter x 35 mm high peptide vials.
- Minimum cavity pitch: 20 mm center-to-center.
- Recommended internal tray footprint: approximately 110 mm W x 48 mm D.
- Recommended outer box target: approximately 125 mm W x 65 mm D x 45 mm H.
- Final dimensions must be confirmed with the selected vial holder supplier.

### Reorder Branding

The reorder box should not feel like another starter kit. It should feel efficient and repeatable.

Recommended branding approach:

- Clear/frosted plastic box.
- Black belly band or top label.
- Lime accent line.
- Text: `Reorder Pack`.
- Small support line: `Vials only. Batch details inside.`
- Variable sticker fields:
  - Customer/order ID.
  - Product name(s).
  - Vial count.
  - Batch/lot.
  - Expiry.
  - QR/COA pathway.

### Reorder Pack-Out Rules

- Use only for existing/reorder customers.
- Do not include syringes or swabs unless separately approved and ordered.
- Max 10 vials per box.
- If the order exceeds 10 vials, split into multiple reorder boxes.
- If different products or batches are mixed, use clear dividers or batch labels.
- Batch/lot and expiry must be recorded per vial/product.
- Apply tamper seal or security label before dispatch.

## Operational Decision

Use this decision tree:

1. First order or customer needs onboarding: use New User Welcome Pack.
2. Existing customer reordering only vials: use Reorder Vial Box.
3. Existing customer needs supplies again: either sell a separate supplies kit or use the welcome pack format only if approved.
4. More than 10 vials: use multiple Reorder Vial Boxes.

## Production Priorities

1. Prototype the New User Welcome Pack.
2. Source 10-slot clear/frosted plastic vial boxes.
3. Test 10 actual peptide vials inside the reorder box.
4. Design and print reorder belly band/top label.
5. Confirm tamper seal method for reorder box.
6. Confirm pack-out SOP for mixed-product/mixed-batch reorder boxes.